Return & Exchange Policy
At Kalpaganga Marketing Company, your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
Eligibility for Returns
You can request a return under the following conditions:
- The product must be returned within 7 days of delivery.
- The item must be unused, undamaged, and in its original packaging.
- A valid proof of purchase or order number is required.
Some items may not be eligible for return due to hygiene, safety, or custom manufacturing reasons (example: herbal/ayurvedic consumables once opened, customized/special orders, etc.).
Return Process
- Contact us at kalpagangamarketingcompany@gmail.com or call 9019094059 / 9844325708 to initiate the request.
- Our support team will verify and approve the return request (if eligible).
- The product must be shipped back to our warehouse address provided after approval.
Refund Method
Once your returned item is inspected and approved, refunds will be processed within:
- 5–7 business days for UPI / Wallet / Bank Transfer / Online Payments.
- Store credit or exchange option is available upon request.
Shipping charges are non-refundable.
Damaged or Defective Products
If you received a damaged, defective, or incorrect product, please report it within 48 hours of delivery with:
- Images/videos of the product
- Packaging condition proof
A replacement or refund will be arranged at no additional cost.
Non-Returnable Items
Following categories are not eligible for return:
- Used or damaged products
- Opened consumable items (Herbal, Ayurvedic, Organic products)
- Clearance sale items
- Products without original packaging or missing accessories
For any return-related assistance, feel free to reach us at:
📧 kalpagangamarketingcompany@gmail.com
📞 9019094059 / 9844325708